Frequently Asked Questions
Everything you need to know about your Lillyscarf experience.
What materials are used in Lillyscarf products?
We pride ourselves on using premium fabrics including high-quality silk, breathable chiffon, and soft jersey to ensure both comfort and durability for every style.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location.
What is your return policy?
We offer a 14-day return window for items in their original, unworn condition with all tags attached. Please note that for hygiene reasons, some items may be final sale.
How should I care for my scarves?
To maintain the quality of the fabric, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid wringing or using bleach.
Do you offer international shipping?
Yes, Lillyscarf ships worldwide! Shipping costs and delivery estimates are calculated at checkout based on your specific destination.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.